Services

Consulting Services
Supplemental Staffing

Asset Management
Product Procurement

Pro Support Program

Our Eyes on your Network

The Pro Support Program will reduce downtime by dramatically shortening the time from failure to resolution. At Prometheus we monitor the availability of your critical services through our Pro Watch^® system and at the first sign of trouble immediately inform you of the issue (Pro Support), or our technicians will automatically begin the remediation process (Pro Support +) – you’ll never know there was a failure!

Pro Support Program includes:

· Availability monitoring

· Service Block

· Immediate remediation undertaken at agreed upon levels (Pro Support +)

Benefits

· Reduced mean time to resolution

· Save money on costly downtime

· Priority call over non-contractual customers

· Lower hourly rate on break/fix (Pro Support +)

· All benefits of the Pro Support Program

· Even faster time to resolution due to immediate remediation effort

An IT Partner not Provider

Like all businesses your size, you depend on your network to perform at its peak. How often have you wanted to send an email only to find that the server was slow or that the email server was down? How frustrated were you by disk errors or latency issues?

In today’s competitive environment, you can’t afford to fall behind. A partnership with Prometheus backed by our Pro Support or Pro Support + programs will solve all of that. Prometheus’ Pro Support programs address your IT needs by:

· Monitoring the critical health status of devices and applications

· Remotely diagnosing problems before they occur

· Immediate resolution of the problem (Pro Support +)